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Change Project Manager
Location:
Cheltenham, Glous
Description:
Reporting to Head of Programme Management Background The largest part of Signal’s remit for many years has been the delivery of outstanding managed services. The Change Management team was formed in 2022 to both support FS client led strategic change projects and support the transformation of Signal’s managed service capability. There is therefore a requirement for specialist Change Project Managers to oversee and manage the delivery of these projects using Agile Management methodology. About Signal We are trusted by leading financial services and charity brands to deliver exceptional communication experiences to their customers and supporters.Our unique combination of insight, design and technology allows our clients to overcome their communication challenges and accelerate the shift from legacy customer communications management to connected customer experience management.Consultants, CX planners, analysts, architects, comms strategists, creatives, developers, and expert PMs – our people are the change-makers and the real 'power' behind our unique blend.We want Signal to be the place where our people do the best work of their careers. So, we work hard to create a positive, inspiring culture, driven by our values, where individuals flourish.And our smart working model gives staff the flexibility to choose whether they work from home or take advantage of our comfortable office spaces to connect, collaborate or simply work. We stay connected through regular all-company touchpoints, including our quarterly ‘More Together’ wellbeing days. About the role The Change Project Manager will help build Signal’s reputation for efficient, responsive delivery of change projects through outstanding project delivery to agreed quality, cost and profitability standards. This role focuses on 4 key areas: Outstanding Service Delivery - Interpreting client instructions and delivering projects to the highest standard. Profitability – Monitoring and managing commercial discussions through the development of project scope and all financial management associated with each job including quoting, invoicing, forecasting and time capture. Quality – Ongoing management of scope, agreeing acceptance criteria, establishing measurement for success, tracking delivery metrics and skilfully resolving issues through collaboration with key stakeholders and colleagues across the business Continuous Improvement –Actively seeking and suggesting more efficient/better ways of working with every project Key Responsibilities Outstanding Service Delivery Responsible for managing a number of complex, often technical projects that deliver to client requirements to the highest standard. Responsible for producing schedules, quotations, briefs and effectively managing scope change, negotiating successfully on timings and costs. Responsible for interpreting client instructions and comments, challenging and/or clarifying where appropriate. Responsible for identifying how requirements will be delivered – able to identify the relevant skills sets and teams to deliver on the requirements. Responsible for ensuring briefs/requirements are authored and meet the ‘definition of ready’ as agreed with the teams doing the work – inclusive of all relevant collateral, assets, data resources etc. Responsible for managing projects through full lifecycle – ensuring they are effectively implemented and transitioned to BAU Responsible for maintaining project artifacts such as risk and action logs Responsible for managing risks and dependencies where identified Responsible for following transition and support processes and ensuring documentation is updated and ready for operations Responsible for keeping clients informed through efficient, timely and effective communication. Responsible for collaborating effectively with colleagues in other internal teams. Job profitability Responsible for co-ordinating the estimation and quoting of client project deliverables in accordance with project requirements Responsible for monitoring and tracking time and expenditure related to project delivery to ensure profitability is maintained Responsible for pro-actively managing requirements and scope – impact of changes to existing requirements and/or new requirements Responsible for managing change during the project lifecycle to ensure that changes are communicated/impacted re-baselining requirements, costs and milestones Responsible for providing updates as required to track forecasts v actuals for imminent or inflight projects Responsible for financial management of each job, this includes: Quoting & re-quoting Purchase Order creation (where required) Cost tracking (Time or 3rd party supply) Prompt billing Timely supplier invoice approvals (where required) Accurate forecasting Accurate revenue recognition Accurate billing plans Accurate and timely time capture Quality Responsible for resolving issues through collaboration with the client and colleagues from across the business Responsible for ensuring ways of working and procedures are adhered to in accordance with ISO standards Responsible for supporting on quality controls, i.e. carrying out root cause analysis, establishing corrective and preventative actions and creation of quality reports Responsible for establishing measurements for success and tracking delivery metrics Continuous improvement Responsible for actively seeking new ways of working and making recommendations accordingly Responsible for providing project management information (MI) that will feed into Signal’s continuous improvement agenda Responsible for maintaining a ‘lessons learnt’ log or similar in order to capture learning that will feed into the continuous improvement agenda Responsible for running project team retrospectives/after action reviews in order to gain feedback from project stakeholders and team Responsible for actively sharing learning across Signal to build greater awareness and knowledge across the PM community Responsible for maintaining a deep understanding of the approaches and the benefits to various ways of working, and determining the suitability of each one for projects and work with clients Key Skills Project Management qualification (such as Prince2, APM.PMI) or equivalent experience 5 years experience of delivery of complex, technical projects Knowledge of multiple delivery methodologies including waterfall and more agile approaches and when to use them. Comfortable working with technical and non-technical stakeholders Comfortable working with stakeholders at all levels of seniority Our Benefits and Perks Signal offers a competitive range of employee benefits and perks which include company contributory pension, 25 days holiday plus an extra day off for your birthday, company health insurance scheme and other critical illness covers, charitable giving opportunities and volunteering days, breakfast bar and fruit in the office, long service awards, and an inclusive well-being offering. Powered by JazzHR
Company:
Signal Agency
Posted:
April 17 on The Resumator
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More About this Listing: Change Project Manager
Change Project Manager is a Executive Project Manager Job at Signal Agency located in Cheltenham GLS. Find other listings like Change Project Manager by searching Oodle for Executive Project Manager Jobs.
Change Project Manager is a Executive Project Manager Job at Signal Agency located in Cheltenham GLS. Find other listings like Change Project Manager by searching Oodle for Executive Project Manager Jobs.