This listing was posted on iSmartRecruit.
Desktop Support Technician
Location:
London, Gt Lon
Description:
A mid-senior level Deskside support technician with experience in handling banking & finance domain customer and trading floor support experience. Candidate should at least have 2-3 years of experience in building laptops and desktops using Microsoft Intune/ Autopilot environment. Position Summary •Drive high level of customer service and satisfaction •Manage incident and service request queues to ensure SLAs are met •Provide hands on resolution of 1st to 3rd line software and hardware incidents where required •Work with offshore capabilities to deliver efficient and effective service •Review and take part in problem management activities •Fulfill service requests for varied IT equipment •Drive compliance to internal and external processes and standards •Initiate service improvements to the overall service •Maintain knowledge repository documentation •Take part in change management activities as required •Flexibility to work in shifts during business hours •Willingness to travel to user home/ remote offices •Willingness to work during non-business hours and weekend for high priority work Roles and Responsibility: •Install, troubleshoot, and repair desktop/laptop issues (both hardware/ software) •Install Standard SOE Image on Desktops and Laptops through Auto pilot (Intune) •Install, configure and troubleshoot standard applications (MS office, Adobe, etc.) •Configure and troubleshoot Smart phones issues •Provide assistance to remote server team on Server OS and server hardware •Server hardware racking and stacking (optional) •Basic troubleshooting of Data network/ Telephony devices/ Projectors/ Meeting room facilitation. •Basic troubleshooting of LAN/ WAN/ Backup-restore/Printers •Provide technical assistance and training to end users on computer operating systems and Standard applications. •Instruct and assist end users in the use of computer equipment, software, and accessories. •Ability to Evaluate and test new technology for feasibility and implementation within IT Environment. •Document all support activity within the IT Incident and request Management tracking tool. •Coordinate efforts with 3rd party vendors to repair faulty hardware. •Customer escalation handling •Physical move of asset between IT stock location. •Provide remote support for users across locations. (Home based users) Key Skills •Strong 2nd line technical skills and Excellent customer care skills •VIP ticket handling •IT Asset management •Process & SOP Documentation •ITIL processes knowledge •Trading floor office IT support experience •Willingness to Sync with Offshore teams to discuss and work on different issues. Essential Technical Skills •Windows 10 client OS •Auto pilot (Intune) device management •Hardware VPN expertise (Cisco Meraki) •Microsoft surface book hardware/ driver troubleshooting •Microsoft Office 365 •Dynamic 365 & ServiceNow based ITSM & Asset management experience. •Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts •Software and Application Troubleshooting •Bloomberg terminal installation and troubleshooting
Posted:
January 16 on iSmartRecruit
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More About this Listing: Desktop Support Technician
Desktop Support Technician is a Technology Desktop Support Technician Job located in London LND. Find other listings like Desktop Support Technician by searching Oodle for Technology Desktop Support Technician Jobs.
Desktop Support Technician is a Technology Desktop Support Technician Job located in London LND. Find other listings like Desktop Support Technician by searching Oodle for Technology Desktop Support Technician Jobs.