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Desktop Support-Daventry-UK
Description:
Buy Rates- GBP 30,000 Role-FTE Client’s Name- Cummins Remote work is allowed or not – No (Need to work from Customer Site) Also, the candidate should have a car and driving license as he may be required to travel between sites within Daventry This will be for a multi skilled technician who would be capable of carrying out duties for desktop support, networking and manufacturing IT tasks. Key Responsibilities: Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems. Facilitates new employee technology setup, including computer setup and delivery and system access. Resolves issues and performs authorized changes and upgrades to existing systems. Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy. Performs root-cause analysis to identify issues. Competencies: Physical network troubleshooting, LAN, WAN & WIFI. Hardware rack and stack with basic configuration. Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends. IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels. Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information. Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction. Access management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy. Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction. Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations. Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability. Education: Ideally hold training body certifications eg Microsoft, Cisco etc. Experience: Ideally 2 years network support or experience Ideally 2 years desktop / client services support / customer facing role. Some exposure to Manufacturing / Warehouse environment and maintaining IT equipment in such an environment. Additional Skills and Responsibilities: Desktop Infrastructure. Printer Infrastructure Microsoft Products – (Office 365, MS Teams, Outlook). Collaborative Software – MS Teams, Zoom, Onedrive, Sharepoint. Legacy – Lotus Notes Mail/Databases. Will be required to support IT Infrastructure for Manufacturing Systems – will work with the IT Manufacturing team as hands and feet support to maintain required environment. Cognizant of SLA agreements and need to close tickets out in timely manner. Will work with site application groups to maintain focus on business and IT priorities. May have to travel to support other locations (this will be pre-arranged in advance). Will provide hands and feet support to the Network team to troubleshoot and resolve network service issues. Will provide hands and feet support to the Telecoms team for mobile, desk phone and PABX systems if onsite.
Posted:
January 16 on iSmartRecruit
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More About this Listing: Desktop Support-Daventry-UK
Desktop Support-Daventry-UK is a Technology Desktop Support Job located in United Kingdom. Find other listings like Desktop Support-Daventry-UK by searching Oodle for Technology Desktop Support Jobs.
Desktop Support-Daventry-UK is a Technology Desktop Support Job located in United Kingdom. Find other listings like Desktop Support-Daventry-UK by searching Oodle for Technology Desktop Support Jobs.