CPI Selection
This listing was posted on Careers4a.
Senior Customer Services Representative
Description:
I am seeking a dynamic individual to join my client in Caversham, Reading as part of their Customer Services team, who will also play a pivotal role in providing essential support to the Service Delivery team.The prime focus of this role is in delivering exceptional customer service, supporting the Customer Services and Service Delivery teams, to both internal and external customers, fostering positive relationships and ensuring satisfaction to uphold the excellent reputation of KnowledgePoint. This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.As the Senior Customer Services representative you will be responsible for supporting key accounts, handling enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be very varied and you’ll need to have a flexible, proactive approach to your work.Responsibilities also include:Managing incoming calls and coordinating orders.Monitoring shipments and addressing delivery issues.Facilitating communication for new customer accounts.Performing administrative duties and maintaining documentation.Supporting the onboarding of new customers and engaging with stakeholders.Assisting in bids and proposals, and maintaining accurate account records.Participating in account reviews and ensuring adherence to SLAsCollaborating with Finance to resolve payment issues.Increasing awareness of Company services and solutions.You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately, as well as have:Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makersStrong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.Proficient in the Microsoft Office suiteExcellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business contextBe able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlinesGreat attention to detail, high standards and a sense of pride, resulting in a job well doneTeam player with excellent timekeeping. You must have both exceptiional written and spoken English and be eligible to work in UK.
Company:
CPI Selection
Posted:
March 26 on Careers4a
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Careers4a
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Senior Customer Services Representative
Senior Customer Services Representative is a Customer Service Customer Service Representative Job at CPI Selection located in United Kingdom. Find other listings like Senior Customer Services Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Senior Customer Services Representative is a Customer Service Customer Service Representative Job at CPI Selection located in United Kingdom. Find other listings like Senior Customer Services Representative by searching Oodle for Customer Service Customer Service Representative Jobs.