This listing was posted on The Resumator.
Project Manager
Location:
Cheltenham, Glous
Description:
Reporting to Service Lead (Data & Tech) About Signal We are trusted by leading financial services and charity brands to deliver exceptional communication experiences to their customers and supporters.Our unique combination of insight, design and technology allows our clients to overcome their communication challenges and accelerate the shift from legacy customer communications management to connected customer experience management.Consultants, CX planners, analysts, architects, comms strategists, creatives, developers, and expert PMs – our people are the change-makers and the real 'power' behind our unique blend.We want Signal to be the place where our people do the best work of their careers. So, we work hard to create a positive, inspiring culture, driven by our values, where individuals flourish.And our smart working model gives staff the flexibility to choose whether they work from home or take advantage of our comfortable office spaces to connect, collaborate or simply work. We stay connected through regular all-company touchpoints, including our quarterly ‘More Together’ wellbeing days. About the role Reporting to one of our Service Leads, you will be responsible for providing excellent client service and campaign management with a major FS client, helping us build on Signal’s reputation for exemplary campaign and service delivery.As part of a busy Client team, you will be required to manage multiple projects concurrently (Email, SMS, Web, DM and Video) and have a knack for building relationships and forging strong connections with your day-to day contacts.We will provide training on our systems and tools, but you will need to get stuck into campaign delivery and build fantastic relationships with the client. Experience in working in data driven, direct marketing is a must. Key Responsibilities Building and maintaining strong relationships with the client Interpreting client instructions/needs, challenging and/or clarifying where appropriate Responsible for producing schedules, quotations, briefs and effectively managing scope change Working with developers to find solutions and build data specifications in line with the brief Keeping the client informed through efficient, timely and effective communication and be able to effectively manage expectations Leading your campaigns ensuring you prioritise appropriately, keeping a wider eye on team capacity. Managing campaign delivery to agreed quality, cost and profitability standards Negotiating successfully with your clients on timings and costs Key Skills Essential Have proven experience in bringing data and content together to deliver multi-channel campaigns that deliver great customer experience Have proven experience of working with cross functional teams including technical developers and overall stakeholder management Have proven experience of translating a client campaign objective into technical specifications and briefs Have strong commercial acumen to monitor and optimise project contribution Enjoy developing and maintaining effective working relationships with clients and colleagues Be a great planner and prioritiser, with experience of managing multiple parallel client campaigns that frequently change scope Have a passion for understanding/interpreting your client’s needs Enjoy collaborating with colleagues in other teams to find solutions Love to learn and share learning with others and proactively suggest process improvements or ideas in a client conversation Have excellent problem-solving skills, always looking for the solution. Have experience of managing and mitigating risks and issue resolution Desirable Experience of working in or for a regulated industry would be desirable but not essential Our Benefits and Perks Signal offers a competitive range of employee benefits and perks which include company contributory pension, 25 days holiday plus an extra day off for your birthday, company health insurance scheme and other critical illness covers, charitable giving opportunities and volunteering days, breakfast bar and fruit in the office, long service awards, and an inclusive well-being offering. Powered by JazzHR
Company:
Signal Agency
Posted:
April 18 on The Resumator
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More About this Listing: Project Manager
Project Manager is a Executive Project Manager Job at Signal Agency located in Cheltenham GLS. Find other listings like Project Manager by searching Oodle for Executive Project Manager Jobs.
Project Manager is a Executive Project Manager Job at Signal Agency located in Cheltenham GLS. Find other listings like Project Manager by searching Oodle for Executive Project Manager Jobs.