This listing was posted on ea1jobs.
Caseworker
Location:
Norwich, Norfolk
Description:
Hours: 37 hrs per week Monday to Friday Location: NorwichResponsible to: Locality ManagerSalary: £26,225 per annum Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer) This position is funded for 12 months and continuous service will be reviewed then. Norfolk Citizens Advice seeks a dedicated Caseworker to join our team. We invite talented individuals who share our visions and values to apply for this rewarding opportunity. The Role: You will offer advice and guidance to clients via phone, email and webchat on various issues clients face such as relationships, housing, benefits etc. By leading with empathy and respect you will support our clients in delivering high-quality advice. This is a rewarding opportunity to give back and help others. Main Responsibilities: · Manage referrals from partner agencies primarily Carer’s Matters· Support our clients in delivering high-quality benefits advice via phone and email· Follow AQS (Advice Quality Standards)· Meet assigned targets· Maintain accurate and up-to-date systems· Conclude all cases promptly and appropriately· Responsible for generating reports What we’re looking for: · Basic benefits knowledge· Interpersonal skills for diverse audiences· Strong IT and organisational skills· Time management and meeting deadlines· Strong written and verbal communication skills· Digital rapport building skills· Good telephone manner· Driving licence and car desirableWe are a strong supporter of equality, diversity and inclusive practices. We offer our staff: 25 days annual leave (inc office closure days) plus bank holidays (pro-rata)4.5% employer pension contributionEmployee Assistance Programme including retail discounts, and access to special offersComprehensive induction and training to become an accredited AdviserOngoing support and professional developmentOpportunity for flexible working Full training will be given Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required. The above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities. Any such changes will be carried out following consultation with all parties involved. The closing date for applications will be the end of business day 13th of May 2024. (we reserve the right to close this early should we need to)
Company:
Norfolk Citizens Advice Bureau
Posted:
April 22 on ea1jobs
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More About this Listing: Caseworker
Caseworker is a Customer Service Caseworker Job at Norfolk Citizens Advice Bureau located in Norwich NFK. Find other listings like Caseworker by searching Oodle for Customer Service Caseworker Jobs.
Caseworker is a Customer Service Caseworker Job at Norfolk Citizens Advice Bureau located in Norwich NFK. Find other listings like Caseworker by searching Oodle for Customer Service Caseworker Jobs.