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Associate Support Engineer (IT Support)
Location:
Mansfield, Notts
Description:
Introduction: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather, look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Summary: The Service Desk functions as a technical support center for Thrive clientele. All members of the service desk are collectively responsible to provide remote support for network, server, and end-user support and associated devices. Team members must be able to communicate technical issues with technical parties and non-technical parties, have technical proficiency in multiple technologies and be able to work in a diverse environment. As an associate engineer, you will be the first line of communication with the client and responsible for the accurate creation/updating of their technical ticket. You will also be tasked with working diligently to coordinate clients returning calls with the engineer if available to assist immediately when possible. Primary Responsibilities: Responsible for daily assignment of service incidents/requests from both Thrive engineers and customer points of contact. Develop in depth understanding of Thrive products as they integrate into corporate infrastructure. First response and initial triage of customer phone calls; troubleshooting single user/system impacting tickets immediately and entering tickets into our ticketing software. Responsible for completion of specific designation of tasks to resolve as quickly as possible at the time of creation and escalating to Technical Support Engineers when necessary. Working with client requests to code, assign and facilitate completion during times where direct client interaction via phone is not required. Escalation of tasks to escalation engineers based on time or skill requirements when necessary. Resolution of incidents/requests related to, but not limited to the following: Single User Mail Application/Office 365 issues Time Sensitive user impacting incidents Password Resets Networked Printer Issues Qualifications: Basic: Associate’s Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 1-3+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience troubleshooting network configuration and hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Preferred: Experience with Microsoft Windows OS Experience with Apple OS Experience with monitoring and remote management tools Network+ Powered by JazzHR
Company:
Thrive Networks
Posted:
April 22 on The Resumator
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More About this Listing: Associate Support Engineer (IT Support)
Associate Support Engineer (IT Support) is a Technology IT Specialist Job at Thrive Networks located in Mansfield NTT. Find other listings like Associate Support Engineer (IT Support) by searching Oodle for Technology IT Specialist Jobs.
Associate Support Engineer (IT Support) is a Technology IT Specialist Job at Thrive Networks located in Mansfield NTT. Find other listings like Associate Support Engineer (IT Support) by searching Oodle for Technology IT Specialist Jobs.