Service Care Solutions Ltd
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Monitoring & Responding Officer
Description:
Monitoring & Responding OfficerAbout the Role:London Borough of Haringey are seeking a Monitoring & Responding Officer to join their Connected Care Service team. The role involves providing monitoring and responding services to the residents of Haringey. The successful candidate will be responsible for ensuring calls are answered promptly and that callers receive the support they require.Monitoring & Responding OfficerAbout the Role:London Borough of Haringey are seeking a Monitoring & Responding Officer to join their Connected Care Service team. The role involves providing monitoring and responding services to the residents of Haringey. The successful candidate will be responsible for ensuring calls are answered promptly and that callers receive the support they require. The role also involves visiting the resident's home to provide assistance and undertaking general maintenance of equipment to ensure service is maintained.Key Responsibilities: Answer and respond to emergency calls from vulnerable service usersIdentify and arrange appropriate intervention/support to ensure service user's well beingAssess the service user's needs and condition and provide/source the support they requireVisit the service user's home to help deal with the emergencyUndertake general maintenance of equipment to ensure service is maintainedWork a pattern over 3 shifts: 7am to 3pm, 3pm to 11pm and 11pm to 7amBe at work 20 minutes before the start of each shift to complete a handover Requirements: Experience of working within an emergency call monitoring centre dealing with vulnerable service usersExperience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink Jontek would be preferredGood communication and compassionate engagement skillsAn understanding of safeguarding requirementsAbility to build a rapport with people who maybe in difficult circumstancesGood IT and administrative skillsAble to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failuresFull clean UK driving licence Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. Please apply by submitting your CV via email to XXXX@servicecare.org.uk or call the office to discuss further on 01772 208 964.
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More About this Listing: Monitoring & Responding Officer
Monitoring & Responding Officer is a Human Resource Monitoring Responding Job at Service Care Solutions located in United Kingdom. Find other listings like Monitoring & Responding Officer by searching Oodle for Human Resource Monitoring Responding Jobs.
Monitoring & Responding Officer is a Human Resource Monitoring Responding Job at Service Care Solutions located in United Kingdom. Find other listings like Monitoring & Responding Officer by searching Oodle for Human Resource Monitoring Responding Jobs.