context recruitment
This listing was posted on Careers4a.
Service Desk Manager
Description:
Service Desk Manager – London North WestIT Managed Services An exciting and ambitious managed service provider MSP are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms.Service Desk Manager – London North WestIT Managed Services An exciting and ambitious managed service provider MSP are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms. This is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. The client is open minded and willing to consider candidates looking for their next ‘step-up’, for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you’ll be reporting directly to the Managing Director and taking ownership of a small service desk circa 5, 1st – 3rd Line, completing around 200 tickets per week and you’ll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service deskManage relations with their 24x7 outsourced service desk providerGeneral team management including conducting 1-2-1sConduct internal investigationsTake part in recruitment/interviewing for new members of the service deskAdhere to ITIL aligned processes and proceduresISO9001 and support on 27001 Requirements: Previous experience working within IT managed servicesExperience working at team lead/management levelStrong reporting experience statistics, feedback, client surveys etc.Experience with Autotask PSA and/or Datto RMM would be highly beneficialPossess a strong technical understanding of infrastructure technologies £50,000 - £60,000 on offer for the right candidate plus numerous other benefits. Hybrid working.
Company:
Context Recruitment
Posted:
May 7 on Careers4a
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More About this Listing: Service Desk Manager
Service Desk Manager is a Executive Manager Job at Context Recruitment located in United Kingdom. Find other listings like Service Desk Manager by searching Oodle for Executive Manager Jobs.
Service Desk Manager is a Executive Manager Job at Context Recruitment located in United Kingdom. Find other listings like Service Desk Manager by searching Oodle for Executive Manager Jobs.