This listing was posted on Tip Top Job.
Service Desk Support
Location:
Penmaenmawr, Conwy
Description:
Are you looking for a role that will provide you with a fantastic opportunity to showcase your organisational prowess and excel in a dynamic environment? If youre ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our clients newest Service Desk Support member in Penmaenmawr, North Wales This role isnt just about the present; its about building a future. As part of the companys commitment to nurturing talent and fostering career development, the Service Desk Support position offers a clear pathway for progression to a more senior role within the organisation. They value ambition, dedication, and the drive to succeed, and for the right candidate, this role presents an exciting opportunity to advance within the business in line with their strategic growth plans. So if youre not just looking for a job but a career with long:term prospects, then we encourage you and embark on this journey. The Service Desk Support professional will play a pivotal role in the organisation. As a key member of the service team, youll be responsible for logging service calls, managing contractors, and providing comprehensive client and management reporting. Key Responsibilities: * Efficiently log and track service calls, ensuring timely resolution and client satisfaction.* Coordinate with contractors to schedule and oversee service tasks, maintaining quality standards and adherence to deadlines.* Produce regular internal reports for client performance and KPI tracking* Prepare and deliver detailed client reports, providing valuable insights and recommendations for service improvement.* Collaborate closely with internal teams to streamline processes and enhance service delivery. Required Skills and Qualifications: * Strong organisational skills with a keen eye for detail.* Smart thinking and problem:solving abilities to address complex service issues.* Proficiency in Microsoft Excel, with the ability to manipulate data and generate reports.* Excellent communication skills, both verbal and written, for effective client interaction and team collaboration.* Prior experience in a service desk environment or a related field is preferred but not essential. Benefits: * 20 days holidays, plus bank holidays : increasing with time served* Company pension scheme* Cycle to work scheme* Employee assistance programme , please attach your CV to the link provided and our client will be in direct contact. We look forward to hearing from you
Posted:
May 10 on Tip Top Job
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More About this Listing: Service Desk Support
Service Desk Support is a Human Resource Service Desk Support Job located in Penmaenmawr CWY. Find other listings like Service Desk Support by searching Oodle for Human Resource Service Desk Support Jobs.
Service Desk Support is a Human Resource Service Desk Support Job located in Penmaenmawr CWY. Find other listings like Service Desk Support by searching Oodle for Human Resource Service Desk Support Jobs.