This listing was posted on Tip Top Job.
Concierge and Membership Manager
Location:
Wandsworth, Gt Lon
Description:
Concierge and Membership Manager : Members club Salary: A GBP 40,000+ Location: London I am working with an award:winning members club, with expansion plans for 2024 and looking for a dynamic Concierge and Membership Manager. This role is pivotal in delivering exceptional service across meet and greet, concierge and membership departments, leading a team of 6:8 members who serve as the first point of contact for existing and prospective members. Key Responsibilities: * Manage and motivate a team to ensure high service standards and appropriate staffing levels.* Oversee the entire member journey from enquiry to onboarding, manage membership fees using the CRM system, and ensure data accuracy and compliance.* Conduct tours, handle enquiries, and manage the membership waiting list, ensuring timely responses and adherence to company processes.* Achieve financial targets, budgets, and business goals, with regular reporting to the leadership team on retention and feedback.* Assist members with bookings and enquiries, maintaining high standards of service and safety.* Ensure team adherence to business systems and processes and maintain departmental facilities. Skills and Experience: * Experience in a luxury service environment, remaining calm under pressure.* Exceptional people management skills, empowering and managing team performance.* Superb attention to detail in service quality and facilities management.* Strong communication skills, with an emphasis on active listening.* Ability to prioritize and manage conflicting demands.* Understanding of risk management and health and safety procedures.* Financial acumen, with a good grasp of budgets and regular reporting. For more information on this and other Leisure based roles contact or call David Allen on
Posted:
May 21 on Tip Top Job
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More About this Listing: Concierge and Membership Manager
Concierge and Membership Manager is a Executive Manager Job located in Wandsworth LND. Find other listings like Concierge and Membership Manager by searching Oodle for Executive Manager Jobs.
Concierge and Membership Manager is a Executive Manager Job located in Wandsworth LND. Find other listings like Concierge and Membership Manager by searching Oodle for Executive Manager Jobs.